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General Questions

What are the support hours for ProMed Certifications?

Our support team is available from 9 AM to 5 PM Mountain Time.

You can reach us in two convenient ways:

Chat: Use the chat box available on every page of our site to speak directly with a support team member. If you send a message outside of our support hours, rest assured, we will respond within one business day.

Email: Contact us at support@ProMedCert.com. We aim to reply to all inquiries within 24 hours.

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How Long Will My ProMed Certification Be Valid?

Successfully completing your ProMed exam grants you a certification valid for two years, or 24 months. This ensures your qualifications remain current in your professional field.

How do I know my employer or facility will accept a ProMed provider card?

We guarantee your employer will accept ProMed credentials, reflecting our commitment to quality and compliance with the most rigorous standards set by both the American Heart Association (AHA) and the International Liaison Committee on Resuscitation (ILCOR).